Returns & Exchanges

At Novus Shoes, we want you to step out in confidence, which is why we offer a 30-day return policy for all unworn footwear in its original packaging. If your new pair isn't a perfect fit, our streamlined exchange process ensures you find the right style without the stress.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Print Your Label

  Once your request is approved, download and print the prepaid shipping label provided via email and secure it to your original shipping box.

• 3.
  Ship Your Shoes

  Drop off your package at any authorized carrier location, ensuring the shoes are unworn and include all original tags and inserts.

• 4.
  Receive Refund or Exchange

  After our warehouse team inspects the returned items, we will process your refund to the original payment method or ship your new exchange pair within 5-7 business days.